These conditions govern the sale of every article presented on the "eol-zone"
site of DHJ INTERNATIONAL.
Every order shall imply acceptance of these general conditions of sale and,
where relevant, to the conditions that are individual or specific to one or
several articles or orders.
These general conditions of sale are entered between the company DHJ
INTERNATIONAL S.A.S, registered at the Trade and Companies Register of Colmar
at number
B 916 320 237 and located at SELESTAT
67600, 1 rue de Morat, hereinafter referred to as « DHJ
International » and by any-trader who wishes to make a purchase
on the eol-zone site visible at the following address : http://www.eol-zone.com and
hereinafter referred to as « the
user ».
Our offer of articles and the terms of delivery at the prices indicated in
euros are only valid in France, Corsica and Monaco.
- PURPOSE
The aim of these conditions is to define the reciprocal obligations
of the parties as well as the various stages of the order up to delivery and
payment.
- ORDER
The articles that we propose are described and presented with the greatest
possible exactness.
The photos that represent the articles are only indicative given the alterations
that may exist due to their transcription onto the site.
A user interested in an article visible on the eol-zone.com site
shall follow the process set out below in order to make his order.
After checking the specific features of the article (colour, quantity, price,
etc, …) the user shall validate his choice by clicking on the icon “Add
to shopping basket”. The articles added to the shopping basket are visible
in the “shopping
basket” menu to the right of the screen.
Once the shopping basket has been filled with the desired number of articles,
the user may consult it by clicking on “Content of the shopping basket” in
the menu at the top right, or by clicking on the word “Shopping basket” in
the menu to the right. By clicking on one of the articles, the user shall again
access the description of this article.
At the time of the first order, the user shall fill out a form containing
the following information: sex, name, first name, address, e-mail, telephone
number, etc. He must also choose a password to allow him to identify
himself for subsequent orders.
After creating an account or identifying himself, he may click on the
icon “validate” to access the choice of mode of delivery
and of payment.
Any order shall imply acceptance of the prices and description of the
articles available for sale. The agreement shall be completed upon issue
of the confirmation of order by DHJ International.
Any dispute in this regard shall take place in the context of the exchange
of the guarantees referred to below.
The company DHJ International undertakes to honour the orders received
on the eol-zone.com site only up to the limit of available
stocks of the articles. In case of the article being unavailable, DHJ
International undertakes to inform the user of this as soon as possible.
- PRICES
The prices indicated are in euros, including all taxes. They shall take into
account the VAT applicable on the date of the order.
Any change of the applicable rate may be reflected in the prices of the articles.
After this date they may be modified at any time.
- PAYMENT
The user has the choice of paying for his purchases as follows:
• online by bank card: the payment is made on the secure bank server
of our bank (carte bleue, Visa, Eurocard, Mastercard).
Since 1 July 2005, it has been obligatory to enter the last 3 figures of
the cryptogram registered at the back of your credit card on the online payment
platform. This substantially strengthens the security of the transactions
on Internet.
Thus, no banking information concerning the user is passed via the eol-zone.com site.
The payment by credit card is therefore perfectly secure; the order will
thus be registered and validated upon acceptance of the payment by the bank.
Under the Law of 13 March 2000 concerning electronic signature, the online
transmission of your bank card number and the final validation of your order
shall be proof of the entirety of the order and of the sums due in payment
for this order.
The bank account shall only be debited upon dispatch of the available articles.
Where the articles are sold out or unavailable, the debit shall only be made
for the amount of the articles actually sent.
• Upon delivery: in this case, the user must pay in addition the
cash-on-delivery costs in accordance with the postal rate in force upon receipt
(valid only in mainland France).
• By cheque or postal order, in euros, drawn up in the name of DHJ
International and sending it by post to the following address:
DHJ International, Attn: Eol-Zone, 1 rue de Morat, B.P 8, 67601 SELESTAT
Cedex and accompanied by the order which you will have printed in advance
from the site.
Any order by post, not accompanied by a payment order or partially paid,
shall not be considered by DHJ International.
The user must also pay a lump sum amount corresponding to the costs of processing
the order.
- SECURITY
The details of your credit card are encrypted using the SSL (Secure Socket
Layer) protocol and are never clearly conveyed on the network. The payment
is made directly to the bank.
DHJ International shall under no circumstances have access to these details and
shall not keep them on its servers.
- DELIVERY
The user must pay a lump sum contribution fixed at 7 euros, corresponding
to the costs of preparation and dispatch of the order. Where several dispatches
are necessary, this contribution to the processing and dispatch costs shall
only be invoiced for a single delivery.
The user has the choice of delivery either:
• to his residence
• or to another private address other than that for invoicing
For most of the articles the user shall have a guarantee allowing him to
return delivered articles that are defective or that or that do not give full
satisfaction.
DHJ International undertakes to carry out delivery of the articles ordered
as swiftly as possible. The average time limits observed for the available
articles are 5 to 15 days.
DHJ International cannot be held liable for the consequences of delay attributable
to its transport providers.
Dispatch period:
All of the indicated periods are calculated in working days.
The indicated time periods are average periods and correspond to the periods
for processing, preparation and dispatch of your order (release from warehouse).
It is appropriate to add to this period the delivery period of the transporter
(Post/ Transporter).
Any delay in the dispatch period may not give rise to cancellation of the
order, to a reduction of the price to be paid by the buyer or to any payment
of damages, provided that delivery is made to the user within 30 working days
following confirmation of the order.
Any article available in stock shall be dispatched within 48 hours from our warehouses,
from the time of validation of the order.
Delivery periods
:
The article ordered shall be delivered by post to the address appearing on
the order form.
The indicated periods are for departure from our warehouses.
When at the time of delivery the original packaging is damaged, torn or opened,
the user must then check the state of the articles. If they are damaged, the
parcel must be refused and a reservation noted in the delivery note (parcel
refused because opened or damaged). In the event of non-delivery of an order
or a part of an order, the user has a maximum of six months (from the date
of departure from our warehouses) to make a complaint. Beyond this period,
DHJ International shall not accept any complaint.
Delivery zone:
We only deliver in France, Corsica and Monaco. For all deliveries out of
this zone, please contact us by means of the contact page.
- RIGHT OF WITHDRAWAL
All articles may be exchanged or reimbursed except for those that state otherwise. Where
the user is not entirely satisfied with an article that has been ordered, this
must be returned to DHJ International within 7 clear days following delivery.
Any complaint made outside of this period shall not be accepted. The return
of the article may only be accepted for articles in their original state (packaging,
instructions…)
Where the new order is for a greater amount at the time of exchange, the
user must enclose with the request the payment of the balance. On the other
hand, where the exchange amount is less than the initial amount, the user shall
receive upon receipt of the order a cheque in reimbursement of the difference.
Reimbursement may also be sought within a period of 7 clear days.
In the event of reimbursement of an article allocated free of charge, or
at a lower cost on the occasion of a special offer proposed to the user, he
shall be reimbursed for its partial, and not in its entire, commercial value.
In any event, any request for exchange or reimbursement must be made by post
to the address DHJ International, Attn: Eol-Zone, 1 rue de Morat, BP 8, 67601
SELESTAT Cedex.
All articles are under a contractual guarantee, which shall not obstruct the
legal guarantee provided by Articles 1641 at seq. of the Civil Code.
To make a return
:
The request must be made by letter.
- The costs of returning in the event of a withdrawal are payable by the
user.
- The costs of returning for an article that is declared not to comply with
the order, or that is defective upon delivery, shall be borne by DHJ International
based on the original method of dispatch together with the lump sum amount
of the preparation and dispatch costs insofar as they are mentioned on the
invoice.
- This right to return may only be accepted for articles in their original
state (packaging, instructions…) with the return coupon and a copy of
the purchase invoice. Articles that are returned incomplete, spoiled, damaged
or dirtied by the user shall not be taken back.
- After the return of the parcel has been accepted and validated, DHJ International
undertakes to exchange or reimburse it within a maximum period of 30 days.
- VALIDATION OF ORDERS AND ELECTRONIC SIGNATURE
(Law of 13 March 2000 on electronic signature)
Any order
form signed by the consumer by double clicking shall constitute an irrevocable
acceptance which can only be changed within the limits provided in these general
conditions of sale.
The double click associated with the procedure of authentication and non-repudiation
and protection of the integrity of messages constitutes an electronic signature.
This electronic signature has equivalent value between the parties as a handwritten
signature.
- LIABILITY
DHJ International may not be held liable for consequences and damages relating
to the use of the Internet network such as, in particular, a rupture in the
service, the presence of computer viruses or external intrusions or, more generally,
any case classified as force majeure by the courts, and in general
the non-performance of the contract in the event of accident or force majeure.
For all stages of access to the site, of the ordering and/or delivery process,
the company DHJ International only has an obligation with regard to means
- PERSONAL INFORMATION
The personal information transmitted by the user shall only be used in order
to ensure good processing of the order.At all times, the user shall have a
right of access, to modify, rectify or cancel data concerning
him (Art. 34 of the Freedom of Information Act (Loi Informatiques et Libertés)
of 6 January 1978). Where the user wishes to exercise this right, he must send
a letter to DHJ International indicating his surname, first name, address and,
if possible, his client number.
- INTELLECTUAL PROPERTY
All elements of the eol-zone.com site that are visual or audio, including
the underlying technology, are protected by the law concerning copyright, trademarks
and patents.
They are the exclusive property of DHJ International or any third party with
whom DHJ International is authorised to use them as licensee.
A user who has his own Internet site and who wishes to place on it, for personal
use, a simple link referring directly to the homepage of the eol-zone.com site
must request authorisation for this from DHJ International. However, any hypertext
link referring to the eol-zone.com site and using the technique
of framing or in-line linking is formally prohibited.
In any event, any link, even if tacitly authorised, must be withdrawn upon
simple request by DHJ International.
- COOKIES
One or several “cookies” shall be put on the hard drive of the
user’s computer so that DHJ International can recognise the user when
he connects to the eol-zone site, to facilitate management of the eol-zone
and for statistical purposes (pages consulted, date and time of consultations,
etc...).
The user authorises cookies to be placed and used by DHJ International.
The user is informed that he can object to the installation of cookies, namely
on Internet Explorer and Netscape Navigator.
- ENTIRE AGREEMENT
Where one or several of the clauses of this agreement is held to be invalid or
declared as such by application of a law, a regulation or legal decision, this
shall not under any circumstances affect the validity and observance of these
general conditions of sale.
- DURATION
These conditions shall apply for the whole period that the services offered by
DHJ International are put online.
- PROOF
Computerised records, kept in the computer systems of DHJ International under
reasonable conditions of security, shall be deemed to be proof of the communications,
orders and payments made between the parties.
- CONSERVATION AND ARCHIVING OF TRANSACTION
The archiving of orders and invoices shall be made on a reliable and durable
medium in order to correspond to a truthful and durable copy in accordance with
Article 1348 of the Civil Code.
- APPLICATION LAW AND JURISDICTION
These conditions shall be subject to French law. The attribution of jurisdiction
in the event of a dispute, and in default of friendly settlement between the
parties, is given to the competent courts for the registered offices of DHJ International.
